10:00 - 10:45


Mark Smalley
The IT Paradigmologist
For All


Mark Smalley, also known as The IT Paradigmologist, thinks, writes and speaks extensively about IT 'paradigms' – in other words our changing perspectives on IT. Mark is an IT Management Consultant at Smalley.IT and Delivery Partner for GamingWorks' DevOps and ITSM business simulations. He is a contributor to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, and VeriSM. Mark has lectured at various universities and has spoken at hundreds of events in more than thirty countries.

Talk: The soft side of DevOps is hard

One of the tenets of DevOps is effective use of technology to automate and enable manual processes. Although technology has its challenges, the harder part is generally acknowledged to be the soft side that is about people and culture. This can also be regarded as enabling, because you can’t work effectively without a healthy team. Factors that help to provide a meaningful and rewarding employee experience include psychological safety, stress prevention, and dealing with ethical dilemmas.
This presentation shares these and other people-oriented topics that are described in the presenter’s recent book ‘High-velocity IT’.
Some of the main takeaways are:
• You will be more aware of the unprecedented societal, political, and economic impact of your work, and the importance of a healthy workplace
• You will realise that you are morally responsible for your actions including unintended consequences, and understand that ethics is influences by education and by personal values
• You will think more about the value of diversity of values within organisations

15:00 - 16:45


For All

Talk: IT service management essentials

This session gives you a better understanding of IT service management (ITSM). It covers the concepts and language that you encounter in dealings with ITSM.
It addresses very basic concepts like incident/problem/change and service levels agreements, but also more advanced topics such as service-dominant logic that is fundamental to working in the service economy. You will learn how to position ITSM with respect to other IT disciplines and movements like Agile and DevOps. There will also be plenty of opportunity for discussion.
The intent is to provide you with more confidence to engage productively with ITSM managers and practitioners so that, together, you can ensure that the value of your work is realised in the production phase.